1. Cancellations are not accepted for any reason but If there is an issue with your payment, shipping address, or the order itself please contact us right away.
2. If you’re package is returned because you provided the wrong address, we are happy to resend your order, but you will need to pay for the shipping. Otherwise, once we receive the returned package you will receive a refund minus the cost of shipping and a 30%restocking fee. If usps/ups makes the shipping error, please reach out right away, so we can help open a case with the shipping carrier.
3. If your order is “arriving late” but still in transit we have no control over shipping carriers transit time. Once your item is in transit a refund/replacement will not be given unless the item is lost in transit.
4. If your order is delivered but you haven’t actually received the item, there are a few things you can do..
~Check with neighbors to see if the package was delivered to them accidentally.
~Contact your local post office for help locating the package. Provide them with the tracking number, shipping service name, and your shipping address.
~If it was shipped via USPS priority shipping please reach out to us
5. We accept returns within 7 days of delivery date. Only items that still have the seal intact are eligible for returns. Buyers are responsible for the return shipping cost. Once the item is received in its original condition, a refund will be issued within 7 days minus a 30% restocking fee. If an item is returned with the seal broken, a refund will not be issued.
6. If the wrong item was accidentally sent, please reach out to us right away and we will send the correct item the following business day.
7. If your order arrived damaged or there is an issue you will need to contact us within 7 days of delivery and provide pictures for verification. The pictures need to verify the damage and that the seal is still intact. If the seal is broken a refund will not be issued. Once we can verify the issue a replacement will be sent out the next business day.
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